How to Make a Claim

Reporting a Claim

When you become aware of a claim, or a possible claim, you should notify the appropriate claims team as soon as reasonably possible. Delays in reporting a claim may affect your insurer's ability to deal with it and could prejudice your claim.

Your policy number will identify the correct claims administrator. Please refer to the guidance below.

Important Information For Property Claims

For any loss or damage claim you must do the following:

• At your expense provide any information and evidence requested, including proof of ownership or value of the lost or damaged property and written repair estimates.
• Provide the insurer, or their appointed suppliers, with access to inspect the damaged property.
• Immediately report to the police any loss or damage caused by theft, attempted theft, deception, vandalism, malicious acts, riot or civil commotion.
• Do not dispose of any damaged property unless the insurer has agreed that you may do so.

If you do not comply with these requirements and this prejudices the insurer's position, the insurer may reject your claim or be unable to pay it in full.