Complaints Procedure

It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact the Complaints Officer at

South Essex Insurance Brokers
South Essex House,
North Road,
South Ockendon,
Essex, RM15 5SE

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. Further information is available at:

Our staff will attempt to resolve your complaint immediately. If this is not possible, we promise to acknowledge your complaint within five business days of receipt. In the unlikely event that your complaint has not been resolved within four weeks of its receipt, we will write and let you know the reasons why and the further action we will take. If we cannot resolve the differences between you and us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: Exchange Tower, London E14 9SR, telephone 0845 080 1800.

Details about our regulator

Quote Monkey is an appointed representative of South Essex Insurance Brokers Limited who are authorised and regulated by the Financial Conduct Authority. You can visit the Financial Conduct Authority website, which includes a register of all regulated firms, at or you can contact them on 0845 606 1234. The Financial Conduct Authority registration number for South Essex Insurance Brokers Limited is 479477.

Financial Services Compensation Scheme

Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 90% of the whole claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information can be obtained on request or by visiting the Financial Services Compensation Scheme website at

Alternatively, the European Commission also makes available an online dispute resolution platform which can be accessed using the link below.